QQ9 Privacy Policy — Your data is safe with us

QQ9 (qq9.run) is a trusted online gaming and betting platform in Bangladesh. We believe that protecting our members' personal data is one of our most important responsibilities. This Privacy Policy sets out that commitment in detail.

This Privacy Policy applies from the moment you register with QQ9, browse our site, or use any of our services. By continuing to use the site, you are considered to have accepted this policy.

Our Privacy Policy is written in plain language so our members can easily understand how we handle their information. If anything is unclear, please reach out to our support team.

QQ9 collects two types of information from you — details you provide directly, and data gathered automatically as you use the site.

We only collect data that is strictly necessary to provide our services. No member of our staff will ever ask for your full password or PIN by phone or email.

QQ9 uses your information only for specified purposes. We never use your data for unnecessary or unethical ends.

• Account Management: For registration, login, and account security.
• Payment Processing: To ensure deposits and withdrawals are processed securely.
• Customer Support: To resolve your complaints and inquiries.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: To improve our platform and enhance your overall experience.
• Legal Obligation: To comply with applicable laws and regulations.
• Promotional Communications: To keep you informed about offers and updates, with your consent.

QQ9 never sells your personal information to third parties. However, limited data sharing may be necessary in certain circumstances.

• Payment Processor: Necessary information is shared with Mobile Pay, Nagad, or your bank to process deposits and withdrawals.
• Security Partners: Limited data may be shared with trusted security providers for fraud detection purposes.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from law enforcement.
• Business Transfers: Members will be notified in advance in the event of a company merger or acquisition.

In all of the above cases, only the minimum necessary data is shared. All third parties are bound by confidentiality agreements with us.

QQ9 uses cookies and similar technologies on its website to enhance your browsing experience and ensure the site functions properly.

You can disable cookies through your browser settings, though doing so may affect certain features of the site.

QQ9 retains your information only for as long as necessary — while your account is active and as required to meet legal obligations.

• Active Account: All data is retained for as long as your account remains active.
• Closed Account: Following account closure, data may be retained for up to 5 years for legal compliance purposes.
• Transaction Records: Retained for up to 7 years in compliance with financial regulations.
• Inactive Account: Data is automatically reviewed after 2 years of inactivity.

QQ9 respects your rights over your own data. Your key rights are listed below.

To exercise these rights, email us at support@qq9.run or reach out via live chat.

QQ9 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect information from minors.

• Age verification is carried out at the time of registration.
• Any account found to belong to a minor is terminated immediately.
• Any data collected from a minor is deleted immediately upon discovery.
• If parents have any concerns, they are welcome to reach out to our support team.

QQ9 has implemented multiple technical and administrative measures to protect your data. Our security infrastructure operates in accordance with international standards.

• SSL/TLS Encryption: All data transfers occur through encrypted channels.
• Two-Factor Authentication: 2FA protection is available to secure your account.
• Regular Security Audits: Regular security audits are conducted by independent third parties.
• Access Control: Staff are granted access only to the information necessary for their role.
• Data Backup: Regular backups are stored on secure servers.
• Unusual Login Alerts: You will be notified by SMS or email if your account is accessed from an unrecognized device.

That said, no digital system is 100% secure. In the event of a security breach, we will promptly notify affected members and take all necessary steps.

QQ9 may update this Privacy Policy as needed. Members will be informed based on the nature of the changes.

• Minor changes: A notice will be posted on the site.
• Major changes: You will be notified in advance via email or SMS.
• The date of the latest update will always be shown at the top of the page.
• Continued use of the site after any changes constitutes acceptance of the updated policy.

To request a copy of a previous version of this policy, please contact support.

Get in touch with us for any privacy-related questions, requests, or concerns.

• Email: support@qq9.run
• Live Chat: Available 24/7 after logging into the platform
• Response time: typically within 24 hours