QQ9 Responsible Play — Keep it fun, keep it safe

Responsible gaming means enjoying gaming for what it is — entertainment — without letting it negatively affect your finances, relationships, or mental wellbeing. At QQ9, we take responsible gaming seriously. It is not just a policy; it is our genuine commitment to the wellbeing of every member.

Online gaming and betting are growing fast in Bangladesh. Many people play on QQ9 purely for fun — to add excitement to a cricket match or try their luck during downtime. That's completely normal and can be a great experience. For some, though, it can start to get out of hand.

We want every member to play mindfully — with full awareness and within their own means. QQ9 offers a range of tools and support features to help you stay in control at all times.

If you follow the habits below, you are genuinely gaming responsibly. QQ9 is always committed to making the experience even more enjoyable for members like you.

If the above habits sound like you, you're on the right track. Enjoy your experience on QQ9!

Sometimes we don't realize how much gaming is affecting our lives. If you notice any of the warning signs below, it's time to take stock. QQ9 encourages you to assess yourself honestly.

• You're placing bigger bets to try to recover money you've lost.
• You are lying to family or friends to cover up your gaming.
• You are spending money meant for essentials — food, rent, transport — on gaming.
• You have tried to stop playing but have not been able to.
• You feel restless or irritable when you are unable to play.
• You are neglecting work, studies, or family responsibilities to play.
• Turning to gaming as a solution to financial stress.
• You are cutting into sleep and meal times to keep gaming.

These signs are not a mark of weakness — they are a signal that you could use some support. Reach out to QQ9's support team or use the tools below.

QQ9 has built a set of practical tools to help you stay in control of your gaming. You can access all of them easily from your account settings.

Ask yourself the questions below. Honest answers will give you a clear picture of your gaming habits.

If your answers lean toward "often" or "repeatedly," please speak with our support team or make use of the self-exclusion feature.

If you feel you need a break from gaming — whether short-term or long-term — QQ9's self-exclusion process makes it simple. Taking steps to protect yourself is the bravest thing you can do.

If someone you know seems to be struggling because of gaming, feel free to reach out to QQ9 directly. We'll provide support with full confidentiality.

• If something seems off, email us at support@qq9.run — we will look into it.
• You can request that a family member's account be suspended.
• Our support team can guide you toward professional counseling services.
• We never disclose the identity of anyone who contacts us about this.

QQ9 strictly prohibits access to its services for anyone under 18. Protecting children and young people is our top priority.

• Age verification is carried out at the time of registration.
• KYC must be completed by verifying your ID or date of birth.
• If a member is found to be underage, their account will be closed immediately.
• Parents can use parental control software on their child's device.

If you suspect a child or any underage person you know is using QQ9, please notify us immediately at support@qq9.run.

QQ9 is always here to help with anything related to Responsible Gaming. You're not alone — reaching out takes courage.